Terms of service
OVERVIEW
Welcome to Phronzo! The terms “we”, “us” and “our” refer to Phronzo. Phronzo operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience (the “Services”). Phronzo is powered by Shopify, which enables us to provide the Services to you.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, please do not use or access our Services.
1. Access and Account
By using our Services, you confirm that you are at least 18 years of age, or have parental/guardian consent.
You agree to provide accurate and complete information, including billing, shipping, and payment details.
You are responsible for keeping your account and password secure.
2. Products and Services
We make every effort to display our products accurately. However, colors and appearance may vary due to device settings.
We may discontinue or limit products without prior notice.
3. Orders
Placing an order means you are making an offer to purchase. Orders are accepted only after payment is successfully processed.
We reserve the right to cancel or decline orders. If this happens, we will notify you using the contact details you provided.
All purchases are subject to our Refund & Return Policy.
4. Prices and Payments
Prices are shown in Indian Rupees (INR) and are subject to GST as applicable.
Prices may change without notice. Discounts and promotions may have separate terms.
You agree to provide valid payment details. By submitting payment, you confirm you are authorized to use that payment method.
5. Shipping and Delivery
Estimated delivery timelines will be shown at checkout. Delays may occur due to courier partners, festivals, strikes, or other circumstances beyond our control.
Risk of loss passes to you once the product is handed over to the carrier.
6. Intellectual Property
All content on Phronzo, including text, graphics, designs, logos, and images, is owned by Phronzo or its licensors.
You may not copy, reproduce, or use any content without our written permission.
7. Third-Party Links and Tools
Our Services may contain links to third-party websites or tools. We are not responsible for their accuracy, reliability, or content.
Use of such third-party tools or websites is at your own risk.
8. Privacy Policy
We collect and process your personal information in accordance with our Privacy Policy and Shopify’s Privacy Policy. By using our Services, you agree to such collection and processing.
9. Feedback
If you share feedback, suggestions, or reviews, you grant us the right to use, publish, and display it for marketing or operational purposes.
10. Errors and Omissions
We reserve the right to correct errors, inaccuracies, or omissions (including pricing or availability) at any time without prior notice.
11. Prohibited Uses
You may not use our Services for unlawful purposes, including:
violating Indian laws or regulations,
transmitting viruses or malicious code,
harassing, abusing, or misleading others,
attempting to gain unauthorized access to the Services.
We may suspend or terminate your account if you breach these Terms.
12. Termination
We may suspend or terminate your access at any time without notice if you violate these Terms.
13. Disclaimer of Warranties
Our Services and products are provided “as is” and “as available” without warranties of any kind. We do not guarantee uninterrupted, error-free, or secure access.
14. Limitation of Liability
To the fullest extent permitted by Indian law, Phronzo shall not be liable for any indirect, incidental, or consequential damages, including loss of data, profits, or revenue, arising out of your use of our Services or products.
15. Indemnification
You agree to indemnify and hold harmless Phronzo, Shopify, and our affiliates against any claims, damages, or expenses arising from your use of the Services or breach of these Terms.
16. Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of India. All disputes will be subject to the jurisdiction of the courts in Uttar Pradesh, India.
17. Changes to Terms
We may update these Terms from time to time. Continued use of our Services after updates constitutes acceptance of the revised Terms.
18. Contact Information
Questions about the Terms of Service should be sent to us at phronzohelp@gmail.com.