Shipping policy

📦 Phronzo – Shipping Policy

At Phronzo, every order is custom-made with care and shipped directly to your doorstep.

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Processing Time

Orders are processed within 2–4 business days (excluding Sundays and public holidays).
During festive or peak sale periods, processing times may be slightly longer.

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Shipping Time

We offer Free Shipping across India on all orders.

Once dispatched, orders are usually delivered within 5–10 business days (business days only), depending on your location.
Remote or rural areas may take slightly longer.

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Tracking Your Order

Once your order has been dispatched, you will receive a tracking link via email/SMS.
Please allow 24–48 hours for tracking updates to reflect after dispatch.

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Delivery Delays

While we strive to deliver within the estimated time, delays may occasionally occur due to:

• Courier network issues

• Strikes or operational challenges

• Natural events

• Other unforeseen circumstances

Phronzo cannot be held responsible for such delays once the order has been handed over to the courier.

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Incorrect Address or Failed Delivery

Please ensure your shipping address is accurate at checkout.

If an order is returned due to:

• Incorrect or incomplete address

• Refusal to accept the parcel

• Multiple failed delivery attempts

then reshipping charges may apply.

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Damaged / Missing Items

If your order arrives damaged or with missing items, kindly contact us at phronzohelp@gmail.com within 48 hours of delivery, along with clear photos of:

• The product

• The outer and inner packaging

Claims raised beyond this window may not be eligible for replacement.

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Shipping Coverage

Currently, we ship only within India.

📩 For any queries, reach out to us at phronzohelp@gmail.com.

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If you want, I can now:

• a) Combine the updated Return Policy + Shipping Policy into one neat doc, and

• b) Draft the exact reply to PhonePe saying these sections are updated and where they can find the lines on your site.